While we would love for all AirPods to be eligible for our swap, please make sure to review our eligibility requirements carefully.
If your AirPods are in one or more of the following conditions, you are not eligible for our swap exchange.
✘ Broken or have broken mesh
✘ Permanently stained or discolored
✘ Cracked or with deep dents
✘ Water damaged or corroded
✘ AirPods are fake
✘ Cannot power on
✘ Microphone does not work
✘ Flashing green light status on charging case
Please note, if your charging case is no longer working replacement AirPods alone will not function with your current charging case. Please include a charging case at checkout!
What happens if I send in a device that does not qualify? Sending in a device that does not qualify will result in fees up to the value of necessary repairs. If you are unsure about the condition of your device, please contact us over chat or with photos at firstname.lastname@example.org.
My device does not qualify, now what? If your device does not qualify for our swap, we will gladly Recycle it for you!