Due to the nature of our service, we are unable to accommodate the return of your device once you send it in the mail back to us. When participating in a swap with The Swap Club, you are agreeing to permanently release your old device to us.
We ask that you spend 24 hours testing your replacement device before you send your old device back to us to ensure you are 100% satisfied.
For claims under warranty, refunds will not be issued. Under a warranty claim: the customer may be required to complete another “swap” at no additional fee, at which time: (a) The Swap Club will send you a replacement device and you will be required to send the device under warranty back in the same box (shipping label provided). You are required to return the original device claimed under warranty no later than 5 business days after the date of your replacement delivery.
A refund may be requested under two circumstances and will be issued on a case-to-case basis. The circumstances are limited to:
- A full refund will be issued if you place your order and wish to cancel before your order has been fulfilled.
- If your order has already been fulfilled and shipped, you may only receive a partial refund if your replacement device have not been opened. If the device sanitary packaging seal has been opened, you are no longer eligible for a refund. A refund (excluding shipping cost) will be issued once your unopened device is received at our facility.
Please contact support@theswapclub.com if you wish to receive a refund or have any questions.